How can I let Maybelline know their mascara applicator is crap that broke when I used it?

I tried their ';contact us'; page on the website, but it won't accept any information (go figure).How can I let Maybelline know their mascara applicator is crap that broke when I used it?
Do they have an address or phone number on the contact page? it's often best to write a letter and enclose the broken mascara. Most cosmetic companies will send you a replacement, and will often either give you a discount coupon or even include a few free products or samples to try.